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Operations & Intelligence

The back office that runs itself.

TenantVibe reads your property data continuously and turns it into action — who to call today, which unit is losing money, which lease is about to expire, which resident has a compliance issue. Your team gets the answer, not the spreadsheet.

DelinquencyWork ordersRenewalsComplianceDashboards

Live operational picture

Delinquency alert

Unit 204 — 7 days past due

Renewal outreach

Unit 312 — 45-day call queued

Make-ready complete

Unit 118 — listed and syndicated

Insurance lapse

Unit 405 — flagged for compliance

One dashboard, every property

Ranked, scored, and routed to the right person automatically.

Continuous ingestion

It reads your property data, continuously

TenantVibe pulls your PMS reports automatically — daily, weekly, and monthly — and keeps a live operational picture of every property. No manual exports, no uploads, no re-typing between systems.

  • Automatic daily, weekly, and monthly data sync
  • A live picture per property, always current
  • Your PMS stays the system of truth

Data sync

Daily
Weekly
Monthly
Event-driven

PMS stays the source

TenantVibe reads and acts; your property management system keeps the record of truth.

The back office

Seven engines running your back office

Seven high-leverage workflows that run continuously behind the scenes — so your team is working on the exceptions, not the routine.

Work order #4821

Leaking kitchen faucet

Unit 214 · Maple Grove

Urgent

Category

Plumbing

Vendor

Ace Plumbing

Status

Dispatched

Reported by resident

WhatsApp · photo attached

Triaged by AI

Priority: Urgent · Plumbing

Vendor dispatched

Ace Plumbing · ETA 2:30 PM

Resident notified

SMS confirmation sent

Collections

Delinquency handled end to end

Automated resident reminders at every stage, manager escalation as it climbs, and all automated messaging stops the moment an account reaches legal.

Grace

Late

Demand

Notice to Vacate

Legal

Lifecycle messaging

Resident communications that send themselves

Every message triggered automatically by what's happening at the property — nothing typed by hand.

Move-in welcome
Birthday greeting
Referral program
Rent reminders
Grace-period follow-up
Late-fee notice
Renewal outreach (90/60/45-day)
Move-out offboarding
Insurance compliance notice
Work-order satisfaction survey

Renewal cascade

Renewals start 90 days out, on their own

Pick a milestone to see what runs.

Day 90

Renewal window opens

TenantVibe spots every lease expiring in 90 days, checks payment history and work-order record, and opens the conversation early — while the resident still has time to decide calmly.

Day 90Renewal window opens: TenantVibe spots every lease expiring in 90 days, checks payment history and work-order record, and opens the conversation early — while the resident still has time to decide calmly.

Day 60Offer and follow-up: A renewal offer goes out on the resident's preferred channel, with automatic follow-up if there's no reply. Questions get answered by the AI agent instantly, at any hour.

Day 45Manager escalation: Still undecided at 45 days? The property manager is alerted with the resident's full history, so a human call happens while a save is still realistic.

Day 30Notice or turn: If the resident is leaving, offboarding starts and the unit moves into the make-ready and marketing flow immediately — so the turn is already in motion before the keys come back.

Make-ready handoff

The moment a unit is ready, marketing knows

When a unit finishes make-ready with no open work orders, TenantVibe signals the marketing engine to list it — so a turned unit starts filling the same day, not a week later.

See how marketing fills it

Intelligence

Numbers turned into decisions

Every property and the whole portfolio, scored and ranked, with AI insight on each section — not just what happened, but what to do about it.

  • Rent collection, vacancy loss, loss-to-lease, delinquency rate, occupancy trend
  • Cross-property ranking and anomaly detection across the portfolio
  • Role-scoped dashboards with AI insights on every section
  • Good-morning report plus event alerts as they happen

Portfolio view

Occupancy

94.2%

+1.1%

Delinquency

2.4%

-0.3%

Loss-to-lease

$12.4k

Review

Vacancy loss

$8.1k

Rising

Ranked by health, flagged by exception, and explained with a clear next step.

Notifications & team channels

Alerts reach your team where they already work

Every alert and report is delivered on the channels your team already uses, routed by role so each person gets only what belongs to their job.

A make-ready delay, an SLA breach, an insurance lapse, a delinquency escalation — the right person hears about it the moment it happens.

Channels

Microsoft Teams
Slack
Discord
WhatsApp
Telegram
Email

Routed by role

Leasing agents get tour reminders. Managers get escalations. Owners get the morning report.

Role-based access

Everyone sees exactly their job

Access is scoped by role — from portfolio owner down to a single leasing agent. People see the records and numbers that belong to their work, nothing they have to request and nothing they shouldn't see.

01

Org Owner

All properties, full financials, user management

02

System Admin

Operational + financial oversight

03

Regional Manager

Cross-property operations, no financials

04

Property Manager

Their property end to end

05

Asset Manager

Financial view only

06

Leasing Staff

Their prospects

07

Maintenance Staff

Their work orders

FAQ

Questions about operations

Do we have to change how we use our PMS?+

No. TenantVibe reads from your PMS automatically and works alongside it — your PMS stays the system of truth for lease and financial facts.

How do alerts get delivered?+

On Microsoft Teams, Slack, Discord, WhatsApp, Telegram, and email — routed by role, so each person receives only what their job requires.

What does the AI decide on its own?+

It monitors, flags, and communicates. Decisions with legal or financial weight — like collections escalation or a lease action — stay with your team.

Can owners see across all properties?+

Yes. Owners and regional managers get a cross-property view with ranking and portfolio-level financials; property managers are scoped to their own property.

See your portfolio run itself.

Book a walkthrough — we'll show live operations and alerts on a real property scenario.

Base plans include a 14-day free trial — no credit card required.